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Verified Reviewer
New Reviewer

Dishonest

Do not do business here. They lied about what I owed on a trial for hotspot after I turned it back in at the appointed time. When I got a late bill months later, corporate Verizon told me it was the store's job to take care of it. I called numerous times and each time they said they would take care of it and would call me back. Now they are completely ignoring me and not calling me back.

User's recommendation: Do not go here!

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ID
#2257037 Review #2257037 is a subjective opinion of poster.
Location
Centerton, Arkansas
Cons
  • Dishonesty
Preferred solution
Take off my credit report and show 0 balance

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Verified Reviewer
New Reviewer
A year ago I went in to purchase my husband a phone. The sales person said if we were getting another phone line, we were eligible for a promo for that and the amount to upgrade my sons iphone. The total for him to get a new iphone would be $150 because of the new...
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ID
#2432179 Review #2432179 is a subjective opinion of poster.
Location
Mauldin, South Carolina
Service
Cellular Sales Sales Representative
Cons
  • Dishonesty
Loss
$760
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer

Stay away

Stay away from Cellular Sales owned Verizon store because they work different then corporate stores. They will rip you off and you can not do anything about it because they have their own rules which are different from real stores.
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ID
#1786150 Review #1786150 is a subjective opinion of poster.
Preferred solution
Phone exchange

*** this company

This company is *** They pretend to be Verizon Wireless, but they are not. They just have people there working for commission only that why they jump at u as soon as u walk in. Sold our old grandma new phone and new ipad even thou her old phone *** working just fine. She ended up buying a bunch of accessories and they even convinced old lady to get insurance. She spent so much money literally all she needed was just some help with her old phone. Bunch of fake scammers work there. If you guys see name cellular sales, run away from the place like from plague. Shame on you people working for cellular sales...I wish someone would do the same to your grandma.
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ID
#1782554 Review #1782554 is a subjective opinion of poster.
Location
Miami, Florida
Service
Cellular Sales Sales Representative

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Verified Reviewer
New Reviewer

Go to a real Verizon. Not a third party company.

I have attempted to contact HR and was unsuccessful as the phone continued to run all day. I left a voicemail as well. I attempted to contact the Cellular Sales Facebook page with no success. I sent them three messages requesting direction as to who to file a complaint with and how. They read my messages and completely ignored me which doesn't make Cellular Sales look good. There should have been a supervisor or a manager who should have been able to give me some kind of information. The complaint is regarding an ex fiancé, Dustin Cleary who was officially hired on October 01, 2019. About 2 weeks ago, my son who is 6 years old told me that Dustin Cleary told my 6 year son to *** in a cup to help him pass a "very important test". My 6 year old son told me that Dustin got upset because my son accidently peed on the floor the first time, the second time, my son didn't *** enough and the third time he got hungry so Dustin bought McDonalds to *** for him. I was at work when this happened. One day, Dustin Cleary brought marijuana home and I asked him where he got it from. His response was everyone at work smokes and sells including the managers, supervisors and corporate. He explained that once you pass the drug test and get hired, you dont get drug tested again. If there was a drug test coming, the supervisors would let all the employees ahead of time so the employees have enough time to get clean since they smoke themselves. One day, I went to Dustins work early to give him something and I saw all the employees huddled together outside of the building smoking out of a THC vape pen. Dustin explained that with the THC pen, it doesnt make your clothes smell. What I am asking is this matter be investigated and taken seriously. I dont agree with professionals selling marijuana to other employees. Especially to an employee that cant even pass a drug test for the job that he has now because of my 6 year old son that he manipulated. Until, this matter is resolved, I will continue to draw attention the employees that Cellular Sales has hired. You have been informed of this issue and I would like to see something done about this issue.
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ID
#1742121 Review #1742121 is a subjective opinion of poster.
Pros
  • Verizon products
Cons
  • Stoned employees

False advertising practices

Went to Cellular Sales in Taylor Texas. I was thinking about leaving AT&T for poor service. I was offered 300 for migrating two phones to Verizon. Never got the 300 or credit and still waiting on the office in Tennessee to make a ruling. I have had others migrate to Verizon, but will NOT in the future. Poor, poor poor service!
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ID
#1693189 Review #1693189 is a subjective opinion of poster.
Location
Austin, Texas
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
New Reviewer

Straight up liar

We were at a fair and these guys are from TN. We gave the wheel a spin for “customer appreciation”. I normally ignore and don’t do this sort of thing but hey why not. Getting a “free” tablet was my deal. I asked several times so what’s the catch. Bc lets face it. There’s alwaysss a catch. No catch. Just pay the taxes and it’s yours. There will be an activation fee but you will get it back in 3 months. Ok. So we are paying NO MONEY for this other than what you just stayed? Correct! So imagine our surprise when we see a few days later a 10.41 charge for the next 12 months. Wait. What. He said NO MONEY. So we get out the paperwork and realize #5. Number 5 says we realize that this is part of a 2 year contract. Now this was never brought to our attention. When we signed he specifically restated all that he had already verbally restated so we just signed. Our stupid mistake there. This company straight up lies to get business.
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ID
#1681361 Review #1681361 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Price reduction
New Reviewer

Dissapointed with our experience with CelluarSales

We went to CellularSales to purchase a new phone for my husband. Our sales representative, Sam, offered us $300 for a sales promotion. He did not say the $300 would be prorated over the next two years. Sam also said he would give us an additional $100 sales promotion, but later told us he misspoke, and we were not eligible for the $100 promotion. When we decided to walk away from the purchase, Sam said he would honor the $100 deal. To us, this felt like a case of bait and switch. Sam did take time to explain the use of the new phone to my husband, and he worked with me to address several questions I had concerning my phone.
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ID
#1659611 Review #1659611 is a subjective opinion of poster.
Location
Chandler, Arizona
Service
Cellular Sales Sales Representative
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer
On May 27, 2019, I visited the Kingsland Georgia store in order to purchase one new phone. Ive been a verizon customer for several and have always trusted the verizon stores. This particular store is a cellular sales store that is affliated with verizon, but it...
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ID
#1557106 Review #1557106 is a subjective opinion of poster.
Location
Saint Marys, Georgia

Pa Greentree Store is Joke

I walked into the store to possibly set up a corporate plan. The young college aged sales persons had no idea ( very uneducated ) about the cell phone capabilities or even the fine print of the contracts. they kept trying to push cell phones on me that did not have the capabilities I was looking for. When I asked if I could take a contract home to better read the fine print for a better review they said they could not do so. The kids have no idea what they are doing and it is obvious the are only out to make a quick sale to get a small meager pay check. It even appeared as though the " manager" at the time was under the influence of some narcotic. He was very sweaty and rubbing his face profusely. I would recommend staying away from this store at all costs.
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ID
#1496602 Review #1496602 is a subjective opinion of poster.
Location
Tarentum, Pennsylvania
Service
Us Cellular Sales Representative
New Reviewer

Cheated, false information!

I was sold a sim card, data plan and was charged installation fees for a plan I was not able to use! I wanted to be able to use my tablet on a trip to Puerto Rico which is part of the USA and in the Verizon network. I was assured that it would be fine and that's all I would need. Upon arrival I turned on my tablet and it did not work! I called tech support and after 3 hours the problem could not be resolved. I decided to call the sales person and explained what happens, she responds by saying that if I want my tablet to work I need to purchase an extra global plan for $10. per day. I asked her why didnt she mention the global plan when she selling me the service. If I had known that I would have never purchased anything to begin with. The sales person just said to me "that if I wanted my tablet to work then buy the global plan" and then she hangs up on me! When I get home 2 weeks later and I file a complaint with Verizon cellular, I was told that they could not give a refund because they "weren't witnessed to what was said". I have been with Verizon since before they were verizon and this is how they repay my loyalty. I was never able to use the 8 gigs of data, they basically called me a lier.
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ID
#1463415 Review #1463415 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Service
Cellularone Phone Plan

Horrible sales experience

I can't go into details because it is way too long and involved, but the experience I had with Cellular Sales (which I thought all along was actually Verizon because their signage makes you think that) was absolutely the worst sales experience I have ever had. Fast-talking salesperson (though the sales experience took pretty close to 2 hours) got me out of the store with a phone I didn't really want or need and never addressed the original problem I entered the store with. I'll never deal with Cellular Sales again and probably will be switching from Verizon also.
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1 comment
#1633016

They only get paid if they sell you something. They get a draw plus commission.

If they don't make enough in commission to cover the draw, discipline is taken. No actual hourly wage.

Produce numbers or perish seems to be the mantra at this company. Lots of turn over and a lot of stress

ID
#1451558 Review #1451558 is a subjective opinion of poster.
Service
Cellular Sales Sales Representative
Reason of review
Poor customer service
New Reviewer

A SCAM STORE & SLEAZY SALES TACTICS

Went in to look at cell phones, the sales people where very pushy with getting me into a new sales plan. when i finally read the fine details of the contract it was terrible. When I asked them why the specific details of the contract where so outrageous which would end up costing me more on their plan than my original Verizion plan they had no answers. The young sales people also seemed very uneducated on the specific capabilities that I needed in a phone and which would be best for me and my business. I was looking for a corporate plan for my engineering firm. They lost the sale. I went to an actual Verizion store instead where all my questions where answered. This is was at there Pittsburgh branch store in Greenstree. I am pretty sure one of the managers was on a drug as well as he kept scratching his nose and sniffling and was very erratic.
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ID
#1386702 Review #1386702 is a subjective opinion of poster.
Location
Tarentum, Pennsylvania
Reason of review
Bad quality
Loss
$300
Preferred solution
Let the company propose a solution
New Reviewer

Erroneous Information

I had the worst experience ever with cellular sales I was under the impression that this was a Verizon store and to my amazement it was not I went into the store in Jacksonville Argyle Forest on 6 7 18 to have pop-ups remove from my Galaxy S7 I was told the pop-ups could not be removed I would need to upgrade my phone to a new phone my phone was paid in full but she said in order to complete the process I needed to trade my phone after two days of using the new phone that I received the LG VG 30 I hate LG's I'm a Samsung girl and so I returned the phone the representative became so frustrated because I was on hold with Verizon customer care too long she treated to call the cops I was in that store for 4 hours yesterday and will be returning today to try and get some resolve The worst customer service I've ever experienced beware of Bri
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ID
#1277158 Review #1277158 is a subjective opinion of poster.
New Reviewer

Great customer service & nice friendly staff !

Fix my phone fast did not have to wait to long
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ID
#1219651 Review #1219651 is a subjective opinion of poster.
Reason of review
Good customer service
New Reviewer

Cellular sales in Brookhaven ms

DO NOT PURCHASE HERE. CELLULAR Sales is not Verizon. They are an authorized dealer. So, when you go into the store to get a new phone, you are being charged 2 activation fees, one from Verizon $40 and selular sales charges their own form of an activation fee 50$. They call it a programming fee. I checked with Verizon corporate, and they don't charge this nor did the customer service folks have any idea what it is for. So, I called cellular sales customer service, in which I had to leave a message. A day later cellular sales customer service calls me back. I asked her what the additional 50$ charge was for and she said that it was for adding the phone to the account and transferring data. Verizon wireless corporate stores do NOT charge this fee. So I was charges 100 bucks for the "privilege" of purchasing 2 phones from a Verizon Wireless Authorized Dealer. I can tell you this, it would NOT have cost me 100 bucks to drive to the nearest Corporate store nor would it have cost be 100 bucks in shipping for 2 phones to come directly to my house. Not to mention the nearly 3 hours wasted and hours more wasted with customer care and non responsive sales reps
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1 comment
#1477740

Same thing happened to me.

ID
#1117830 Review #1117830 is a subjective opinion of poster.
Reason of review
Pricing issue

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