Cellular Sales

A year ago I went in to purchase my husband a phone. The sales person said if we were getting another phone line, we were eligible for a promo for that and the amount to upgrade my sons iphone. The total for him to get a new iphone would be $150 because of the new line, promo they had and his trade in. My husband got a phone for $250, purchased this iphone for my son because of the deal and we left. Months later, we just checked our phone bill and we always knew we were paying for the phones, but a year later we checked and he had our husband's phone at $910 (which the new sales person said is wrong, the salesperson switched it) and my son's iphone was $250. We did NOT get a deal. If that was the case we would have only gotten my husband a phone. My son was fine with his phone at the time. We only got it because of the deal. We were advised the salesperson was dismissed by the company because we were 'not the only one's that had this happen to' and since then they established a policy to get 'verbal promises' in writing. The manager did not help, the corporate office did not help. I even called at home and they wouldn't help. The paperwork is messed up and even the sales person said something was up with it. They knew they had someone not being honest with clients and got rid of him, but; when we return...they won't do right by us. We're leaving Verizon and never returning. Checking phone companies now and we've been with them for decades.

On May 27, 2019, I visited the Kingsland Georgia store in order to purchase one new phone. Ive been a verizon customer for several and have always trusted the verizon stores. This particular store is a cellular sales store that is affliated with verizon, but it basically only sales their products. So, I advised Tiffany Cox that I needed a phone to replace one that had been lost. She says the store is having a promotion that will pay off the remaining balance of both of the phones on my verizon account. I think "hey this sounds to good to be true, but lets give this a chance." Believe me it was to good to be true. So I upgrade my phones without her ever mentioning an early upgrade fee. Then she says she can sell me 2 tablets for $1.00. She says the fee each month for the tablets will only be 10 bucks per line. Totally untrue! I contact verizon...you guessed it...its not 10 a month its actually $20.00 per month per line for 2 years. It gets better. I am told by verizon customer service that I am going to end up paying a grand for these 2 tablets. They tell me to go to the store and return them. So I go back to the same store I purchased them at. They wouldnt take them back because I didnt have the box. They tell me their policy states that I must have the box. Here is the best part. Tiffany forged my name on the agreement. Just wrote a straight line in the box on the customer agreement form. And I never recieved a copy of my phone agreement. So there i was mad because I drove over 20 minutes to this store and they were refusing to take back these tablets. I explain to the sales man that she forged my name and he just kinda chuckles and says, "well mam her signing something and your drive time here has nothing to do with anything." It had everything to do with everything. Do not go to this store. Dont think about it or even consider wasting your time because they will also try to take your money and sale you false promises. I worked everything out with verizon using the customer service phone number. This store..cellular sales in kingsland..did nothing but bs me from the time i walked in the door. Their sales people are unprofessional and not trustworthy.